Frequently Asked Questions

Everything you need to know about shopping at Brands Inn

What is the standard shipping timeframe for orders?

We typically process and dispatch orders within 24-48 hours. Standard shipping usually takes between 3 to 7 business days depending on your location.

How can I track my package after purchase?

Once your order has shipped, you will receive an email containing a unique tracking number and a link to our carrier's portal to monitor your delivery progress.

What is your return policy for retail items?

Brands Inn offers a 30-day return policy. Items must be in their original packaging, unused, and with all tags attached to be eligible for a full refund or exchange.

Which payment methods do you currently accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.

Are the products sold on Brands Inn authentic?

Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors or the brands themselves.

Do you offer international shipping?

Currently, we ship to most major regions worldwide. International shipping rates and delivery times vary by country and will be calculated at the checkout stage.